Learning from Customer Education Evaluation Metrics

I was so honored to have this post published recently on LTEN- many thanks to the kind editor at LTEN who helped me do so! You can read the original post on LTEN here.

I was reading an article on common evaluation metrics used in customer education and was struck by both how similar and different these are from the metrics we use in employee training. Can we borrow from these very insightful customer education metrics and apply them to internal T&E programs? The answer is: For the most part, YES! Here are eight examples.

Do you already use some of these metrics in your employee training programs, or perhaps plan to do so, soon? Would be interesting to discuss!